1Ways to remove data
In My Account → Sign out, Troskit clears your active session and local storage on that device.
Sign out does not permanently delete your cloud account or order history. You can sign in again anytime.
Uninstalling removes local application data from your physical device sandbox.
It does not delete your cloud account records stored on Troskit servers.
To permanently delete your Troskit account and all linked data, submit an email request.
Email Deletion RequestDeletion Request Format
Send an email to hello@troskit.com with the following details:
Subject: Troskit — Account Deletion Request
Body contents to include:
• Registered phone number (Ghana format)
• Full Name / Account Name
• Confirmation statement: "I request permanent deletion of my Troskit account and related data."
2What we delete
After verification, we permanently delete or anonymize from production systems:
- User profile (name, phone number, email, saved addresses)
- Order history, saved cart items, and wishlist records
- Notification tokens (FCM) and device session logs
- OTP logs associated with that phone number
3Timeline
| Step | Timing | Description |
|---|---|---|
| Acknowledgement of deletion request | Within 7 business days | Our team verifies ownership via your registered phone number or email and acknowledges your request. |
| Completion of active-system deletion | Within 30 days of verification | Account profile, order history, addresses, cart items, and notification tokens are permanently removed from live production systems. |
| Residual backup purge | Within 90 days | Encrypted server disaster recovery backups cycle out and are fully purged. |
We will confirm by email when primary account deletion is complete.
4. Contact Us
Account Deletion inquiries: hello@troskit.com
Troskit (Ghana)