By installing, accessing, or using Troskit, you agree to this Policy. If you do not agree, do not use Troskit.
1Who this policy applies to
This policy applies to:
- Customers and buyers who register, browse, or place orders on Troskit
- Shop owners, sellers, and operators who use Troskit to list items or manage sales
- Staff and delivery riders who access Troskit accounts and operational tools
- Account and transaction data entered into the platform (products, orders, addresses, receipts)
2Information we collect
2.1 Account & profile information
When you register or sign in, we may collect:
- Phone number (Ghana format, used for OTP login and order updates)
- Name, email address, and saved delivery addresses
- Shop name, owner details, and business settings (for seller accounts)
- Receipt preferences and shop settings
- Subscription or order status and related payment references
2.2 Operational & order data
To run marketplace, ordering, and delivery features, Troskit stores data including:
- Products, categories, barcodes, prices, stock, and inventory
- Customer contact information and order delivery addresses
- Orders, cart items, discounts, payment type (cash / Mobile Money / card), and payment status
- Delivery coordinates and tracking updates for active orders
2.3 Device & technical data
We may collect or process:
- Device identifiers used for session security and login management
- App version and diagnostic logs needed for sync, crash handling, and customer support
- Push notification tokens (FCM) if notifications are enabled
- Network connectivity status (to manage real-time sync)
2.4 Permissions and on-device features
Depending on features you use, Troskit may request the following device permissions:
| Permission / feature | Purpose |
|---|---|
| Camera | Barcode scanning for items, inventory, and order verification |
| Bluetooth | Connecting thermal receipt printers and hardware accessories |
| Location | Setting delivery addresses, rider tracking, and location-based discovery |
| Storage / files | Saving and restoring local order receipts and data backups |
| Notifications | Order status, delivery alerts, and account updates |
| Vibration | Haptic feedback on successful order actions and barcode scans |
We do not use the camera to record video for advertising. Scans are processed solely for inventory and order management.
2.5 Local backups & storage
The App can store local cache and encrypted backups of data on your device (e.g. inside Downloads/Troskit). Backups are protected by encryption passwords where applicable. We do not receive the contents of a local backup file unless you choose to send it to support.
2.6 What we do not intentionally collect
- We do not sell your personal data.
- We do not require access to your contact list for core order browsing.
- Payment card, MoMo PINs, or bank credentials are not stored directly by us. Live payment processing is securely handled through licensed payment gateways.
3How we use information
We use data to:
- Authenticate your phone number via OTP and keep your session secure
- Process orders, payments, receipts, and dispatch deliveries across Ghana
- Sync order and account records between your devices and our servers
- Send order progress updates and push notifications
- Improve app performance, prevent fraud/abuse, and provide customer care
- Comply with applicable legal obligations
4Legal bases (where applicable)
Depending on your jurisdiction, we process data because:
- It is necessary to perform our contract with you (deliver your orders)
- You gave explicit consent (e.g. camera, location, notifications)
- We have a legitimate interest in maintaining service security and preventing fraud
- We must comply with legal and tax requirements
5How data is stored and synced
- On device: session and temporary cart/order data are stored locally for fast loading.
- On servers: when online, Troskit syncs account and transaction records to Troskit-operated secure infrastructure.
- Backups: local copies remain on your device until deleted by you.
6Sharing of information
We share data only as necessary with:
- Cloud hosting and database infrastructure providers
- Delivery riders and logistics partners to fulfill your orders
- Push notification services (e.g. Firebase Cloud Messaging)
- Regulatory authorities if required by law or to protect legal rights
We do not sell customer lists or purchase histories to third-party advertisers.
7Retention
We retain account and transaction data while your account is active. Upon account deletion request (see Deletion Policy), data is permanently purged or anonymized from active databases within standard deletion timelines.
8Security
We use reasonable industry-standard measures, including OTP verification, HTTPS encryption in transit, and server access controls. Please safeguard your phone, OTPs, and password.
9Children’s privacy
Troskit is not directed at children under 13. We do not knowingly collect personal data from children.
10Your rights
Subject to applicable law, you may request to access, correct, export, or delete your account data at any time by contacting hello@troskit.com.